Frequently Asked Questions (FAQ)
Below are some of the most common questions our customers ask. If you have any other questions, feel free to contact our customer support team. We’re here to help!
Ordering products
To place an order, simply browse through our products and add the desired items to your cart. Once you’re ready, proceed to checkout where you’ll be prompted to provide shipping and payment information. Confirm your order to complete the transaction.
We accept a variety of payment methods including major credit cards, PayPal, and other secure payment gateways. Please check the payment options available at checkout for the most up-to-date information.
If you need to change or cancel your order, contact our customer support team as soon as possible. Once an order has been processed, we may not be able to make changes or cancellations.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier’s website to track your order status.
We offer several shipping options to suit your needs, including standard, expedited, and overnight shipping. Delivery times vary based on the shipping method selected and your location. Estimated delivery times are provided at checkout.
Yes, we offer international shipping to many countries. Shipping costs and delivery times for international orders will be calculated at checkout. Please note that customs and import duties may apply.
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it within 30 days of delivery. Items must be unworn, unused, and in their original packaging.
To return an item, contact our customer support team for instructions and a return authorization number. Pack the item securely and include the return authorization number in the package.
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as quickly as possible.
You can reach our customer support team via email, phone, or live chat. Our contact information is available on our website’s ‘Contact Us’ page.
To use a discount code or promotional offer, enter the code in the designated field at checkout. The discount will be applied to your order total.
Member
If you forget your account password, click the ‘Forgot Password’ link on the login page. Follow the instructions to reset your password via email.
Creating an account is easy. Click the ‘Sign Up’ or ‘Create Account’ button on our website and fill in the required information. You’ll receive a confirmation email once your account is set up.
Yes, it is safe to shop on our website. We use secure encryption technology to protect your personal and payment information during transactions.
To subscribe to our newsletter, enter your email address in the subscription box on our website. You’ll receive updates on new products, sales, and exclusive offers.
We are primarily an online store, but we do have a few physical store locations. Check our ‘Store Locator’ page for more information.
Yes, you can update your account information by logging in and navigating to the ‘Account Settings’ page. Here, you can change your personal details, shipping address, and payment information.
To leave a review, go to the product page and click the ‘Write a Review’ button. Share your thoughts and experiences with other customers.
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